Privacy Policy

JLM Complete Property Services is committed to protecting the privacy of everyone who visits our website or engages our services. This Privacy Policy explains what personal information we collect, how we use it, and how we protect it.

By using this website, you consent to the practices described in this policy.

Information We Collect

We collect personal information that you voluntarily provide to us, including when you submit an enquiry through our contact form, request a quote, or contact us directly by phone or email. This may include:

Your name
Phone number
Email address
Property address or suburb
Details about the services you are enquiring about
Any other information you choose to include in your message

We may also automatically collect certain non-personal information when you visit our website, including your IP address, browser type, pages visited, and time spent on the site. This information is used for website performance and analytics purposes only.

How We Collect Information

We collect information in the following ways:

When you fill out and submit an enquiry or quote request form on our website
When you contact us directly by phone or email
When you engage us for services and provide details as part of that process
Automatically through website analytics tools such as Google Analytics

Why We Collect This Information

We collect and use your personal information for the following purposes:

To respond to your enquiries and provide you with a quote or service proposal
To deliver the services you have engaged us for
To communicate with you about your service, scheduling, or account
To improve our website and the way we deliver our services
To comply with any applicable legal obligations

We do not use your personal information for unsolicited marketing without your consent. If you have engaged our services or made an enquiry, we may follow up with you in relation to that enquiry or service.

How We Store and Protect Your Information

Your personal information is stored securely and accessed only by authorised personnel of JLM Complete Property Services. We take reasonable steps to protect your information from unauthorised access, loss, misuse, or disclosure.

Our website is hosted on the Wix platform. Wix stores data on secure servers protected by industry-standard security measures. For more information on how Wix handles data, please refer to the Wix Privacy Policy at www.wix.com/about/privacy.

We do not store credit card or payment information on our website or systems.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties.

We may share your information in the following limited circumstances:

With our associated entity Landscapers Plus, where your enquiry relates to landscaping or construction services
With service providers who assist us in operating our website or delivering our services, where those providers are bound by confidentiality obligations
Where required by law, regulation, or a valid legal request from an authority

Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience and gather analytics data. Cookies are small files stored on your device that help us understand how visitors use our website.

We may use the following:

Google Analytics — to track website traffic, page views, and visitor behaviour. Google Analytics collects anonymised data and is governed by Google's own privacy policy at policies.google.com/privacy
Session cookies — to maintain your browsing session on our website

You can choose to disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of certain parts of this website.

Your Rights

You have the right to:

Request access to the personal information we hold about you
Request that we correct any inaccurate or incomplete information
Request that we delete your personal information, subject to any legal obligations we may have to retain it
Withdraw your consent to us holding or using your information at any time

To exercise any of these rights, please contact us using the details below.

Third-Party Links

This website may contain links to third-party websites including www.landscapersplus.com.au. We are not responsible for the privacy practices of any third-party websites and encourage you to review their privacy policies directly.

Updates to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised effective date. We recommend checking this page periodically to stay informed. Your continued use of the website after any changes have been posted constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy, or would like to access, correct, or delete personal information we hold about you, please contact us:

JLM Complete Property Services

Phone: 0419 448 508

Email: john@jlmcleaning.com.au

Address: PO Box 432, Ashgrove Brisbane QLD 4060

Website: www.jlmcompletepropertyservices.com.au

These Privacy Policy were last updated in 2026. JLM Complete Property Services recommends seeking independent legal advice if you have questions about your rights or obligations.